ADT 👎🏼

Their response time is 20+ mins after my alarm was triggered in the middle of the night. After numerous issues with ADT I requested that they cancel my services with them at the end of my contract period. The agent responding to my email decided to change my cancellation date to end of June instead of end of Sept. I acknowledged the cancellation and asked when my last debit order will be collected, after which she responded 25/07. Then some time later, she said oh sorry, she forgot to say I have a penalty for cancelling earlier, “a fair amount of R900”. To which I responded 1. She cancelled my contract end of July instead of end of September as requested. 2. I then contracted with Star alarms from 01 Aug but they came to install their radio and remove the ADT radio (I am still paying for the month of July even though not using their services) 3. I am legally bound to my new armed response provider and their radio is active 4. The ADT agent then advised (after receiving my cancellation letter a month ago and contracting and installing a star alarm radio), that she has moved my end date to end of Sept The service from ADT is shocking. If you looking for cheap armed response services, ADT is the way to go but dont expect that your life will be saved in an emergency or that their customer service agents will READ email requests. Very frustrating. I have escalated this to Cole, as he is literally the only competent person working at ADT.