ADT

I cancelled my contract with ADT in March. I emailed as well and everytime I called I had to explain to a new consultant over and over again. Without any service from them since March they deducted money every month. The account was eventually closed in June. To my dismay after the account being closed they deducted R1300 from my account bearing in mind the monthly installment was R490. So Friday past I called and was told it’s being escalated and someone in accounts would call me.. called 5 times this morning and again it will be escalated and a person by the name of Moegamad was supposed to call on Friday and then he was supposed to call today but to no avail. So I’m not sure what the next steps are.. I have asked for someone senior but there isn’t one I was told only the accounts department..