ADT

I signed up with ADT in Aug 2014 when I moved into my new house.<br> The rep advised that we can continue with the existing system installed in the house.<br> I queried it and said that it is an old system and in Durban when I signed up years back they installed a new system. She said that we can get the additional eyes and goods but it will be pointless as the system is working.The battery packed up in a month or two. They wanted to charge me but I refused. The signal was also not communicating with the control tower. The rep advised that she will check and ensure that it works 100% i even took a photo of the number on the unit the night we signed up. After a week or two we realised that we do not get phone calls when the alarm goes off. It took as almost 3 weeks to get the matter resolved. After the fourth follow up on this matter our house got broken into. I only came to realise at 18h30 when I got home. Neighbours heard the alarm at 12:00. Now the system is faulty again. panic does not work and one contact. After 2 calls and threatening to cancel I still did not receive feedback almost 2 weeks later.The consultant said she will get the rep and manager to call me immediately?