HS
Hugo S
1 reviews | Active since Oct 2022
25 Oct 2022, 16:40
Adt
*********** and arrogant. Frequent problems with staff in Accounts Department submitting wrong statements. Paid account in full when we sold our house in Johannesburg in April 2022. Without warning they handed us over to creditors, claiming we owe them money. Tried to solve the problem by phoning but staff at switch board put you on hold forever. Tried 3 times. Same result. Can't understand that they still have clients.
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Replies (4)
Adt Security's replyOfficial
26 Oct 2022, 11:25Dear Hugo S
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Adt Security's reply26 Oct 2022, 11:25
Official
Dear Hugo S
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
HS
Hugo S's updateReviewer Update
29 Oct 2022, 13:09I have been contacted by Social Media Officer PeeDee, who promised to close my account. She confirmed that I owed them nothing. Three days later, on October 29, I received yet another summons from credit group, Norman Bissett, threatening steps if I didn't pay up. WHEN WILL THIS NIGHTMARE END?
HS
Hugo S's update29 Oct 2022, 13:09
Reviewer Update
I have been contacted by Social Media Officer PeeDee, who promised to close my account. She confirmed that I owed them nothing. Three days later, on October 29, I received yet another summons from credit group, Norman Bissett, threatening steps if I didn't pay up. WHEN WILL THIS NIGHTMARE END?
Adt Security's replyOfficial
01 Nov 2022, 15:07Dear Hugo S
Apologies for any inconvenience caused. We will escalate this once again to PD to call you to further discuss.
Kind Regards
Fidelity-Adt
Apologies for any inconvenience caused. We will escalate this once again to PD to call you to further discuss.
Kind Regards
Fidelity-Adt
Adt Security's reply01 Nov 2022, 15:07
Official
Dear Hugo S
Apologies for any inconvenience caused. We will escalate this once again to PD to call you to further discuss.
Kind Regards
Fidelity-Adt
Apologies for any inconvenience caused. We will escalate this once again to PD to call you to further discuss.
Kind Regards
Fidelity-Adt
HS
Hugo S's updateReviewer Update
10 Jan 2023, 11:05This is now January 10, 2023. This morning I again received a threatening letter from Norman Bissett, advising me to pay the account. Curious to see how Fidelity ADT will respond.
HS
Hugo S's update10 Jan 2023, 11:05
Reviewer Update
This is now January 10, 2023. This morning I again received a threatening letter from Norman Bissett, advising me to pay the account. Curious to see how Fidelity ADT will respond.