Accounts, Faulty Alarms, Overcharging and False Sales Information

<p>Dear ADT.</p> <p>My name is Neil Gardiner and I am subscribed to your service. I currently have the following problems which I have logged calls at the call centre to which you fail to return my call ever.</p> <p>According to you my account is in arrears even though it's on a debit order.</p> <p>According to me I note the following:</p> <p>1) The conditions of my contract differ to the information provided by your salesperson.</p> <p>2) My alarm did not function at all until January this year and to date still does not function as per the information provided by yourselves.</p> <p>3) You have threatened to suspend my service via SMS without the courtesy of a phone call but every time I contact a manager in your call centre you fail to return my call as promised.</p> <p>4) You have overcharged me for excessive call outs on a faulty alarm system.</p> <p>5) I drove back from Britz yesterday as the alarm was repeatedly going off only to find you patrol car was visiting my neighbour and telling the control room all was safe</p> <p>Thus, I request someone senior contact me in the course of the day today. You can use my full name above to find my contact details in your system. Failure to do so will result in me putting the full story of your customer service provided to date on every media format I can find. </p> <p>Look forward to your urgent response. </p> <p>Neil Gardiner</p>