accountants refuse to sort out account

It started last year this time i requested a statement for my account was incorrect. Up till today not yet received. Stopped paying the instalment still no statement. Services was suspended. Started to pay outstanding amount still no statement. As per adt they handed me over to debtsource. I paid R500 to them and others were paid to adt. Keep on getting sms from debtsource account is paid up but no party will communicate with each other to sort out this account. 30/06/2014 spoke to Mr R MHaray who assured me it is all sorted. 30/7/2015 after receiving a sms again from debtsource spoken to Humbula at adt said is was a system problem my account is paid up and she will forward me a letter stating so, still no letter and i received a sms at seven o clock this morning from debtsource i mist pay R300. I don t even want to phone debtsource again for they are very rude, all they keep on telling you is you are outstanding if you do not pay they are going to blacklist you. Every time when speaking to the people at adt they are more concern in reactivate the alarm system then sorting out the account.