Account JOH00206: Penalty for excessive responses and the underlying issues: ACT NOW ADT!!!

I have received the following SMS message from yourselves today: “Dear Fidelity ADT client, you have exceeded your monthly responses and there will be an additional deduction of R 1725 from your account on 31 March 2026 for 15 excessive response, please call *** for more info” I need to address this with you on two levels: 1. You are going to debit me with 1725? That’s 115 per “excessive response”? Really? You waited until 15 of these had occurred and then your system triggered a programmed action and advice? You could not warn me when the trigger level threshold had been reached.? What a money making scheme!. Please note the following content and act on it now – still a reasonable time ahead of the month-end debit order run cut-off I’d think. IF A DEBIT ORDER THAT INCLUDES 1725 HITS MY ACCOUNT ON 31 MARCH WITHOUT THERE HAVING BEEN A SATISFACTORY REACTION TO THIS REVIEW AND TO THE CORRESPONDING EMAILS THAT WILL FOLLOW TO YOUR inland@*** AND TO THE VARIOUS COMPANY OFFICIALS NAMED BELOW, I WILL REJECT YOUR DEBIT ORDER , WILL NOT ACCEPT RESPONSIBILITY FOR ANY PENALTY THAT YOU MIGHT LEVY AND I WILL EXPECT THAT YOU WILL COMPENSATE ME FOR ANY CHARGE THAT MY BANK MGHT LEVY FOR THE DEBIT ORDER REJECTION. ACT NOW!!!! 2. Underlying these excessive responses are two events in October last year namely, I lost my sense of hearing on 15 October and shortly thereafter (approx. 21 October) ,my home ADT alarm system (the Evolution) packed up. It transpired that the system was kaput and that I needed to have a replacement system installed . The 806 system was fitted as replacement on 27 December Problem though was that being without hearing, I would not be able to hear the alarm and - IMPORTANTLY - that I would not be able to react correctly to the automated/pre-recorded phone calls that activations trigger and likewise, to speak with the Control Centre agents if they were to call For this reason, Albert Matsuang suggested that I need to have the ADT app and an arrangement was arrived at as to costs and monthly debits. Problem though is that the doesn’t help me hear. Further, one of the passive sensors in my house had a history of “mystery activations” which on occasion has been the reason for “false call-outs” This has recently been resolved by way of replacement of the senso albeit at a cost to me Underneath all of this is the matter of which monthly cost I should be paying and there have been a number of mystery debits to my bank account since 31 January. By my reckoning, I am owed 1695 at a minimum for false debit reversal/corrections And beneath this, given my hearing problem, the new system and unfami****ity with operating same, it surprises me (but does it actually?) that over a five-month period, no-one at ADT has flagged my account and your system regarding my disability and made an exception for the difficulties being experienced in my present circumstances I have to state that ADT has been very accommodating during this period but the good that has been done is being erased by a) the non-resolution of the error debits to my bank account and b) the generic and umempathetic action of the received SMS today Persons at ADT previously involved in the broader situation are: Leopold Everett (Jerome), Albert Matsuang, Robert Blackburn and Neil Dheepraj [