Account Issues Ignored Despite Multiple Follow-Ups

I am extremely disappointed with the poor service and lack of assistance from ADT regarding my complaint. I reported that my name is incorrectly listed as the account holder on their system. I only made the first payment for the subscription, while my sister is the actual account holder. Despite sending multiple emails and contacting ADT several times, the incorrect information has still not been corrected. My sister also stopped paying for the service because ADT failed to respond to alarm system incidents when assistance was needed. This lack of response raised serious concerns about the reliability and effectiveness of the service we were paying for. This situation has caused unnecessary frustration and inconvenience. What is even more disappointing is the failure to respond properly or provide feedback after numerous follow-ups. I expect ADT to urgently correct their records and improve their customer service, response times, and communication with clients. Ignoring customer concerns and failing to respond to alarm activations is unacceptable.