Account Billing - Poor System Management

I was doing a credit check on myself and noticed an account in arrears/overdue of which was my ADT acvount I then went and had a look at my statement because I have a debit order with you guys and it's reflecting areas. I called in and the lady said there was no payment in April and May but when I check I can see the debit order went off on the 26 April and 27th May She said she would escalate as there was a charge for me going over the call out threshold. How many times have I actually authorized for you to go out???? This automated call system calls you everytime during loadshedding anyways I need this resolved today as it's affecting my Credit Profile