Abuse of Bank account - Query and message ignored for more than a month, but account has been debited

Good day ADT advised me that I have gone over the 4 time limit that I am entitled to every month. I talked to someone who asked me to send a mail to some always there.iafrica@adt (dont have it on me right now) That mail was ignored. I left several message to discuss and the reference no given to me as an auto response cannot be traced. What is the use of that e-mail and reference no ECAFDDD5ABC16.

Just because you inform me and have my bank account number does not mean that you must debit my account as you please. As a company you are supposed to respond to queries and phone calls, You should not be a law unto your own, and must follow the consumer protection act.

I did not even know or remember a clause like this and I explained to the lady that I was retrenched and needed to chat to someone. I still need to discuss this with someone, it is not very consumer friendly to send a message after the incidence, if 4 times is the limit, then at point no 3 you should send out the reminder. To me this looks like a way to just debit people because you have the account no. I want to receive a notification that says - your next call out will be charged. With the crime in South Africa, it is sometimes impossible to stick to this limit, however most months we don't have a call out at all. That particular month we had lots of break ins in our complex, so I got punished by the security company, ADT.