ABSOLUTELY PATHETIC!!! Do not even consider them for security.

So 3 years ago the sales rep for them sold me sunshine and roses, rainbows on the side with puppy dogs for free, and yes, if it sounds too good to be true it is!!!

We were told their guards would jump our fence to investigate if the alarm went off, to this day they have never done that. They will drive up to my house, sometimes up to half an hour after the alarm went off (I live in a small town that you can drive from one side to the other within 10 min in peak traffic), peek over the gate, and then leave a note and drive off. I get more concern from my neighbours than this security company that I am paying for a service. I work far from home and my wife and kids could be dead inside for all they know, but hey! Lets look over the wall and say everything is fine. When they do phone me because the alarm went off and I ask them to please go check because I am not home but my wife and kids are, there is no follow up call to let me know what happened, nobody tells me they checked and everything was fine, nobody follows up to ask if I managed to get hold of my wife, etc etc...

They refuse to enter my yard because I have a dog, even though it only has access to the front yard and none to the driveway or backyard. You can walk virtually around my house without ever coming into contact with the dog or it being able to get to you, we actually had them out to show them this, but they will still not come in and look around, even when the alarm does go off in the middle of the night and I request them to come and do an inspection.

We had a special receiver built into our gate motor so that they can open and close our gate from their call centre, only worked 2 or 3 times and then we went back to peaking over the gate. Now they are telling me to put up a lockbox with a remote for my house in it... OUTSIDE MY HOUSE ON THE SIDE OF THE WALL!!! Seriously??? So someone with a sledge can come past and knock it off, take it somewhere where they can cut it open in peace and quiet and then come back to rob my house? Will my insurance even cover me if they find out I willingly put a remote to the property outside for anyone to *****?

We started struggling with activating the alarm about a year ago because it would constantly go off, but as my wife was working till early hours of the morning from home and I get up early to leave for my work we just left it as the alarm would only be on for about 2-3 hours anyway. Then the phone app that you use to activate and de-activate the alarm also stopped working so we called them out to have it fixed as we were planning to go away for a vacation and wanted the house secure. We were charged for a callout, sensors were repaired and we were told our control box is too old and has to be replaced because the new phone app will not communicate with it, will only cost about R2700. So... they can write a new app but not make it compatible with their existing hardware, no... people must pay them to fix all their control boxes or their alarms become useless. This a mere 30 months after they installed the entire system to begin with. As a side note within a week the sensors they repaired stopped working again and once again the alarm was useless anyway. We left keys by our neighbour and he checked our house for us everyday and walked around it twice a day to ensure everything looked ok. I got more feedback from him in 1 week than I did from ADT in 3 years.

After having enough of their non-existent service and being overcharged for every callout and then having to do so again because the same thing just keep breaking, I called to cancel my service with them.

Now I am being told that they will remove the alarm system because I did not pay for it but was renting it from them... no problem for me, it was useless anyway, but... you are actually telling me that you wanted me to pay R2700 for a control box that will communicate with your app even though I am technically only renting the system by you? If I am renting this by you is it not up to you to ensure all the hardware and software is working and why am I being charged for maintenance, repairs and upgrades of the hardware then? Surely this should fall under the monthly fee I pay you? And when I did pay for new sensors, repairs etc... does this not make that item then mine?

At the end of the day, save yourself the hassle, this is the WORST security company in the country and you will be paying through the nose for a service that does not exist and they will keep finding new and creative ways to charge you so they can make some extra money out of you besides your monthly contribution to their coffers.