absolutely no response time in a panic situation

Between 21h10 and 21h35, I pressed the panic button in response to a panic situation my mother was involved in when an armed unknown suspect attempted to rob/hijack her and her visitor as she was welcoming them in. The armed response was slow to arrive, only arriving when the suspect had made way with the visitors phone. This is not the first time this company has failed to respond promptly to panic button alarms as we have had a hijack situation inside the yard and an attempted hijacking outside the yard to which on arrival the first respondent said they can do nothing as this happened just outside the yard. I'm ****en ****ed off at this bull ****...every single month you debit our accounts on time but you give us **** service when we need you the most. voetsek ... rather debit my account late and respond early...**** this bull**** really!! ndi matshimba ...ke masepa....dis ***... and yall better not call my mother... call me!!!! ******* ******* ******* ...trash trash trash this company has really gone below even dog **** standard... *insert bin emoji here*