Absolutely Dishonest Service

I have been a loyal client for 7 years and have never experienced such dishonest service.

I have lost count of the number of phone calls and people I have spoken to in the accounts department of ADT.

ADT owes me a refund for double debit order and this is after Lavana told me it would not happen.

Since 1 October 2025, I have spoken to more than 5 different people who promised that authorisation to refund me is obtained.

Yesterday morning, I spoke to Mpho who said authorisation was never obtained and she would email me by close of business yesterday.

I have not received any email from Mpho and no response from Chris to my email of almost 3 weeks ago.

I WANT THIS DISHONEST CUSTOMER SERVICE TO END AND MY REFUND BEFORE MY NEXT DEBIT ORDER!