JH
Jerome H

1 reviews | Active since Mar 2009

13 Jun 2022, 11:15

A tale of lies , incompetence and tardiness

So i needed to get cameras installed and 1 x door sensor fixed. Mishka called to set up an appointment with Clint Beukes , who came the next day 25th June All sorted paid the deposit, Now the nightmare begins, had continuously phone to get an installation date,Clint passes the buck and tells me to phone Don the technical manager,who makes me believe they doing me a favour by installing the system Sat 4th June, Cameras installed ,but the technician did not fix the door sensor , he claimed he did not have a spare - complete bs in my opinion. Phone Done Monday 6th June , explained what happend and that 1 camera had to be moved , guess what nothing untill now , Clint also never follows ups , there was urgency to have it completed , but urgent service is not forthcoming

0
Replies (4)
Adt Security
Adt Security's reply13 Jun 2022, 11:47
Official
Dear Jerome Hendricks

We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
 

 Kind regards
 Fidelity-Adt
JH
Jerome H's update19 Jun 2022, 22:18
Reviewer Update
So one week later, no contact from the Social Media Officer, you absolutely consistent in doing nothing, for a company that deals with rapid responses .....now I'm worried
JH
Jerome H's update20 Jun 2022, 15:57
Reviewer Update
Social Media courtesy call always helps, This is an issue that should have been resolved on the 4th of June already when cameras were installed, also then why are coming back today to reset my cameras, BECAUSE ITS NOT RESOLVED, they were supposed be here on Friday 17th of June but again nothing ... i refuse to accept mediocrity for a paid service.
Adt Security
Adt Security's reply21 Jun 2022, 10:13
Official
Dear Mr Hendricks

Thank you for taking my call earlier.

I'm glad that we could resolve your technical concerns.  

Could I please ask you to send another post by possibly changing the complaint into a compliment for the manner in which I assisted to get your concerns resolved timeously and also the assistance you got from Duncan, the technician, so that I can send it to his Manager.

 Please feel free to send me a post on Hello Peter, should you have any future queries going forward and I will gladly assist if I can, or escalate it to the relevant person to call you to offer assistance to resolve.
 
Thanking you in advance for your co-operation.

Kind Regards 
Fidelity-Adt