A NEW LEVEL OF INCOMPETANCE AT ADT

ADT has consistently failed to offer the very basic levels of service. I have just received a call from the control centre 2 HOURS after i had called the control centre to cancel the alarm . I had to cancel the call out for the third instance in a row after the control centre had FAILED to call the contact number assigned to them. Calling me 2 hours after i had cancelled the call out must be a new level of incompetance !!!!