HM
Helena M

1 reviews | Active since Aug 2010

29 Aug 2017, 10:28

A bill with no service

ADT has a 1 calendar month cancellation policy, which really is a terrible policy because it benefits no one but their back pockets. Our service hasn't been working for two months, even after a technician was called out to fix it, and it wasn't fixed. You can be sure we were billed for that though. Thanks ADT. Now, we want to cancel the policy, SURE! YOU CAN! Service will be cut off by end of August (tomorrow) but! We will bill you for September cause we need a 1 calendar month cancellation period. I don't know about you, but this seems like ****************, which is ironic because these people are meant to 'protect' your assets. Most useless service I have ever had the unfortunate privilege to subscribe to. I don't want your service in September, I didn't need your service in the last two months, you don't care about anyone but yourselves and now you're *****ing from me. DON'T USE THIS COMPANY FOR ANYTHING.

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Replies (1)
Adt Security
Adt Security's reply29 Aug 2017, 12:39
Official

We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.


Kind regards
Customer services