1 reviews | Active since Mar 2009

25 Jul 2016, 10:18

8 MONTHS LATER AND THEY STILL CAN'T GET IT RIGHT

<p>We had a new system installed in November 2015, we've had techinians back ever since to rectify problems, without success. We had a burglary in March where intruders managed to get through the entire (armed) system for almost 24hours without setting off the alarm and ever since March we've had 2 zones that go off repeatedly and there is NOTHING more annoying than being woken up in the early hours of the morning for an alarm activation only to be told that it is one of the two faulty zones.</p> <p>Instead of sorting out the two faulty zones (and they can't seem to understand plain English when I advise them NOT to call me for the two faulty zones as it is wasting both theirs and my time) they continue to call each and every time.</p>

0
Replies (1)
Adt Security
Adt Security's reply25 Jul 2016, 13:38
Official

We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.


Kind regards
Customer services