52 MINUTES TOO LATE - ALARM TO CALL OUT????

<p>I recieved a call from ADT on Saturday evening to inform that my Alarm system has been triggered. </p> <p> </p> <p>I stopped what I was doing and decided to head home as I was about 20 minutes away. </p> <p> </p> <p>Got home to see that my alarm was still flashing and then proceeded to go into my property and check for any intrusion - thankfully it was all clear and a false alarm! </p> <p> </p> <p>After another 10 minutes at home with my family, I realised that I had not heard back from ADT as they were going to send out a vehicle to check. I called their HOT Line - 1st line dropped. I called again and after explaining the situation, was told that they are dealing with the alarm. If needed, I could speak to one of the supervisors ..... WHY???? </p> <p> </p> <p>A poor ADT Security employee came in at 52 minutes past the alarm to tell me that he was in Strandfontein when he recieved the alarm and he could not get to me any sooner - 52 MINUTES.... </p> <p> </p> <p>I have never missed a single payment, but I wonder if I stop payment for 52 Weeks? </p> <p> </p> <p>What would have happened IF the Alarm was REAL and there was Danger to my Family? Would ADT take any responsibility???? </p> <p> </p> <p>Happy to recieve a call from Director of Cape Town???? </p>