40min Response time...Cancelled contract and still getting billed

<p>I was extremely disappointed in the service I got from ADT. I’m now officially disgusted by your service. I was a client for more than 3\4 years and in the last year the service has been completely pathetic. From security personal not following detailed instructions to poor response time. In October and November 2016 I logged multiple complaints regarding the response time. It was so bad that I drove from work and did a perimeter check myself more than once during Oct\Nov 2016.Note that this was not during peak times. The response time fluctuated between 30min to 40min being the worst. In November after my multiple complaints a ADT representative came out to do a test himself as he couldn’t believe the reported response time. He did his test and got a response 30min later. After some apologetic talk, he ensured something will be done. Nothing changed as in late November I had to go do perimeter check myself. I then spoke to someone from finance to cancel my contract immediately as I don’t want to be without a security service during the December\January holidays. I followed the process and noted on my cancellation request to immediately cancel my contract\support. In December I moved to a different more reliable provider in my area. An ADT technician removed the radio in Dec.</p> <p>With me doing my own perimeter checks in Oct\Nov I would’ve expected a rebate as I was paying for a service which I clearly was not getting. This I also queried but no clear response. I left it as I was moving to a different provider and did not want anything more to do with this pathetic service provider.</p> <p> In Jan 2017 I received a bill for December 2016.This is totally appalling as I’m no longer a customer but your bad service seems to be following me. I have queried this on the 6th of January and was promised same day feedback. I’m still waiting. I wonder if I’ll get a reply…..</p>