3 days for no feedback,then wait till monday??

I have been trying to resolve a complaint since Wednesday, now on Friday they tell me to call back Monday. The RO went to the wrong address about 5 times, the operator indicated all fine-all without once asking the password to the \supposed domestic - Sarah Mahlangu\" I do not have.3 supervisors told me they will call back-haven't. The last lady said **** you tonight as I said the service is useless. I am paying for something I am not receiving. This is bad service on so many levels - going to wrong address, indicating all is fine without password, not being able to provide feedback, no action taken against employees who cannot fulfil their roles, bad telephone skills, swearing at customers, changing the mind from what can go wrong and what they should be doing when technical is coming out - and after all of this, I only have 1 paper from the RO - after they were supposed to come out about 3 times yesterday. Another thing, being charged for more than 3 call outs - how can I be charged if I asked them to please go out to the correct address? So the first couple of times the RO went to 116 and not 166 - how can I now be charged for him going to the correct address only once?"