2nd time in a row adt fails!

How pathetic can Adt get!!! After I complained on hello Peter, I received a call from Lameez Jacobs who was from Adt customer complaints department on the 13th of February 2019 who I also questioned the level of urgency when it comes to Adt arm response she then advised that the security company citypro was going to contact me, after an hour I got a call from Grant neon who was the Manger of citypro who also promised me that they will get back to me as to why it took long for the security to come to the rescue.

On the 14th of February the alarm went off again at 8:30 pm call centre responded at 8:36 where I was advised again that a security will be sent, I spoke to the supervisor on duty called Almarie where I also expressed my frustration that this is the second time Adt has provided me with this type of service, the lady stayed on the line until the security gaurd called David kwethane arrived at 9:20pm so now this is the second time, I am being tossed back and fourth by Adt because no one wants to take responsibility , the very same person whose paying a fee at Adt must now deal With the company Adt has outsourced, until today I have not gotten any answers as to where my safety lies meanwhile every month debit orders goes off in the account.

I would really appreciate your response with regards to this matter because I am not getting any answers or a way forward from the Adt team, our safety is on the line but no one seems to be doing anything as along as they are getting their pay check month end all is well to them.

Adt Mission statement: "To provide peace of mind to our customers delivering best in-class solutions making the world safer, exceeding customers expectation through superior service delivery, attracting and retaining the best brightest people for the Adt team'' they are truly not living up to their mission statement just a bunch of lies for people to sign up.

Kind regards

Oyisile Mayekiso

********** 854.