2 weeks later and still nothing has been done!

My alarm stopped working 2 weeks ago, after waiting a week they eventually decided to send someone out after first blaming me. The technical lot decided that lightning had struck the alarm!! What a lot of nonsense, how come nothing else was damaged if lightning hit the house!<br> Anyway they left a quote and since then they have done absolutely nothing,<br> <br> So now I have an alarm that doesn't work and ADT refuses to do anything about it, pathetic beyond belief<br> I lodged a complaint on hello peter about this and it took adt four days to actually make the effort to respond.<br> Worst service on the planet and best part is nobody is accountable at adt, they just do as they please and believe they are entitled to treat customers like dirt.