1H 30 MINS TO RESPOND AND NO CALL BACK

ALARM WENT OFF AT 19:07, RECEIVED CALL FROM ADT TO INFORM ME. WAITED OVER AN HOUR FOR A CALL BACK FOR FEEDBACK..... NOTHING. I THEN RETURN HOME AT 20.27 FROM BEING OUT TO FIND ADT HAVE ONLY ARRIVED AT MY PREMISES TO DO A CHECK A LONG AWAITED 1 HOUR 30 MINUTES LATER. <br> <br> WHAT AM I PAYING FOR IF THE ARMED RESPONSE ONLY ARRIVE AFTER SUCH A LONG PERIOD, IF I WERE BEING HELD UP AT HOME OR IF THERE WAS A BREAK-IN THEY COULD HAVE GONE CRAZY AND TAKEN EVERYTHING, AND HARMED FAMILY.<br> <br> AS ADT ONLY RESPONDS AND HOUR AND A HALF LATER..... I THEN CALL THE CONTROL ROOM TO ASK FOR REASONING, THEIR RESPONSE IS THEY ARE BUSY. I ASK TO SPEAK TO A SUPERVISOR, WAS TOLD SHE WAS ON A CALL, AND SHE WOULD CALL ME NACK, I ASKED FOR HER NAME (ANTHEA TROMP).... AND GUESS WHAT ? STILL WAITING FOR A CALL.<br> <br> BASICALLY WHAT ADT IS SAYING TO ME IS THAT THEY HAPPY TO BILL ME FOR THE SERVICE.... OR LACK THEREOF, BUT ARE NOT INTERESTED IN PROVING ME WITH ANY SERVICE WHATSOEVER EVEN AFTER A COMPLAINT WAS LODGED.<br> <br> ARE YOU SO BIG THAT YOU DO NOT CARE ABOUT YOUR CUSTOMERS?<br> <br> IF I DO NOT RECEIVE A CALL WITHIN THE NEXT 24 HOURS, THEN I WILL BE CHANGING SERVICE PROVIDERS