Poor service

I had a bradlows account which I'm paying month in and month out for since 2020 .... I then get a call from Tracey msimango who then gave me inaccurate information when i questioned her about the payments she put me through to a lady named nompumelo who she said was her manager but she is in fact not a manager which she only told me 45 min later. I then asked for a manager and then they tell me that a manager is not available. They told me a manager would call me back and then hung up on me.