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nosibusiso P

1 reviews | Active since May 2013

11 Sept 2023, 15:11

PAID UP LETTER NOT BEING SENT AFTER THE ACCOUNT HAS BEEN SETTLED!

I AM VERY FURIOUS AND ANGRY AND ABOUT TO LODGE A FORMAL COMPLAINT WITH NCA. I HAVE AN ATLAS ACCOUNT THAT HAS BEEN HANDED OVER TO YOU. ON THE 4TH OF SEPTEMBER I CALLED YOUR OFFICES AND SPOKE TO ONE OF YOUR AGENT BY THE NAME OF ZANE, I REQUESTED FOR A SETTLEMENT QUOTE, SHE SENT TO ME VIA EMAIL. I CONFIRMED WITH HER AROUND YOUR TURN AROUND TIME AFTER YOU HAVE RECEIVED MY PROOF THAT MY LOAN HAS BEEN SETTLED, SHE CONFIRMED THAT I WILL RECEIVE MY PAID UP LATER 5 WORKING DAYS AFTER I HAVE MADE A PAYMENT. WE ARE NOW IN DAY 9 AND THERE HAS NOT BEEN A PAID UP LETTER SENT TO ME. I CALL YOUR CALL CENTER EVERYDAY WITHOUT ANY HELP OR WHATSOEVER. I NEED YOU PEOPLE TO PROVIDE ME WITH MY PAID UP LETTER ASAP. I HAVE A BUSINESS TO RUN AND YOU ARE BASICALLY DELAYING ME. I AM LITERALLY TAKING THIS UP. SEND MY PAID UP LETTER URGENTLY. THE MONEY QUOTED TO ME WAS PAID IN FULL AND THE PROOF OF PAYMENT WAS SENT TO YOU PEOPLE VIA BOTH WHATSAPP AND EMAIL. I AM GIVING YOU 48HRS TO GET THIS ISSUE RESOLVED. WHAT IS SO DIFFUCULT ABOUT SENDING ME THE PAID UP LETTER IF YOUR MONEY WAS RECEIVED IN FULL???

WHY IS THIS ROCKET SCIENCE TO YOU? WHAT KIND OF A BUSINESS ARE YOU RUNNING? HAVE I BEEN ****MED?

I NEED MY PAID UP LETTER!!!!!!!!!

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Replies (10)
ADRS Diversified Services
ADRS Diversified Services's reply11 Sept 2023, 15:17
Official
Hi Nosibusiso Peter, 

Thank you for bringing this to our attention, We will look into it right away and get back to you shortly. Please accept our apologies for any inconvenience caused.

Thanks,
ADRS Diversified Services 
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nosibusiso P's update11 Sept 2023, 15:45
Reviewer Update
I AM EXPECTING YOU TO JUST SEND ME THE PAID UP LETTER AS I HAVE PROMPTLY SENT YOU THE PROOF OF PAYMENT. ANY OTHER RESOLUTION YOU WILL BE MAKING SHALL NOT BE ACCEPTED.
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nosibusiso P's update12 Sept 2023, 08:39
Reviewer Update
I AM STILL WAITING FOR MY PAID-UP LETTER FROM YOU ADRS. PLEASE ATTEND TO THIS URGETLY!!!
ADRS Diversified Services
ADRS Diversified Services's reply12 Sept 2023, 11:07
Official
Hi Nosibusiso Peter, 

Kindly be advised that your paid-up letter has been sent to your email address. Once again please accept our sincere apologies for the delay. 

Thanks,
ADRS Diversified Services 
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nosibusiso P's update12 Sept 2023, 12:09
Reviewer Update
Thank you.
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nosibusiso P's update14 Sept 2023, 14:54
Reviewer Update
ADRS, TransUnion GOT BACK TO ME TO SAY THAT YOU GUYS CONFIRMED THAT I DID NOT SETTLE MY DEBT AND THEREFORE THE DEFAULT UNDER MY NAME WILL BE RETAINED. CAN YOU PLEASE SORT THIS OUT ASAP!!!!!
YOU SENT ME A PAID-UP LETTER AND YET YOU DO NOT UPDATE ATLAS FINANCE THAT I HAVE SETTLED!!!! PLEASE UPDATE ATLAS FINANCE THAT I HAVE SETTLED MY LOAN IN AGREEMENT WITH YOU. I AM REALLY GETTING ANNOYED AND FRUSTRATED. PLEASE FIX THIS BEFORE I TAKE YOU GUYS TO THE NCR. FIX MY PROFILE, CONTACT ATLAS, AND LET THEM KNOW THAT I HAVE PAID YOU ALL THE MONEY YOU DEMANDED. AND STOP SENDING PAID UP LETTERS THAT ARE NOT RECOGNISED OR EVEN ACKNOWLEDGED BY YOUR CLIENT (ATLAS FINANCE).

GET IN TOUCH WITH THEM AND LET THEM KNOW THAT MY DEBT IS FULLY PAID AND THEY SHOULD STOP DISPUTING THAT I HAVE PAID OFF MY DEBT!!!!!!!!!!!!!!!!!!!!!!!!!!
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nosibusiso P's update14 Sept 2023, 14:55
Reviewer Update
SOMEBODY AT ADRS PLEASE FIX THIS WITH ATLAS FINANCE!!!!!!

ADRS Diversified Services
ADRS Diversified Services's reply14 Sept 2023, 15:26
Official
Hi Nosibusiso Peter, 

Please note that we have escalated your concern to Atlas Finance, they will be in contact with you. In addition, it is the responsibility of Atlas to provide the paid up status to the relevant credit bureau which the client confirmed is done on a daily basis. Further note that we have provided Atlas your contact information. 

Once again apologies for the inconvenience caused. Thanks ADRS Diversified Services 




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nosibusiso P's update14 Sept 2023, 15:44
Reviewer Update
IT IS YOUR RESPONSIBILITY TO UPDATE AND INFORM ATLAS FINANCE OF OUR ARRANGEMENT. SO FAR YOU HAVE FAILED IN DOING SO. YOU HAVE NOT CONFIRMED TO ATLAS FINANCE THAT MY LOAN HAS BEEN SETTLED. ALL YOU DID WAS SEND ME A PAID-UP LETTER. IT IS YOUR DUTY TO UPDATE ATLAS FINANCE ON OUR AGREEMENT YOU DID NOT AND AS A RESULT THEY ARE NOT AWARE THAT MY LOAN HAS BEEN SETTLED.
ADRS Diversified Services
ADRS Diversified Services's reply14 Nov 2023, 15:02
Official
Hi Nosibusiso Peter,

According to our records this matter has been resolved. We would like to apologize once again, please do not hesitate to contact us should you require further assistance.

Thanks,
ADRS Diversified Services