TS
Tembela S

1 reviews | Active since May 2016

26 Aug 2020, 13:52

PAID UP LETTER

Good Day

I made a settlement on my POCO account on Sunday 23.08.2020 in a form of a direct depost (FNB to FNB) to my surprise i am told everyday that it has not reflected on your system, I expressed my disbelief to one of your consultants that how does your system work because the whole point of a direct deposit is for the money to reflect IMMEDIATELY!! I futher sent an email with the proof of payment attached and requested a Paid up Letter but still no money reflecting i am told today is the 3rd day.

Can I please get a Paid up Letter good people atleast that can not be that hard to do. You have very professional and friendly consultants but their friendliness goes unnoticed if they are unable to deliver.

My ID Number is: *** Email Address: *** Cell Number: ***

0
Replies (2)
ADRS Diversified Services
ADRS Diversified Services's reply18 Sept 2020, 08:48
Official
Hi Tembela S,

Thank you for bringing this to out attention, we will investigate and give you feedback. Apologies for the inconvenience/frustration caused.
ADRS Diversified Services
ADRS Diversified Services
ADRS Diversified Services's reply21 Sept 2020, 16:04
Official
Hi Tembela S,

Kindly note we have emailed your paid up letter. Once again apologies for the delay and inconvenience caused. ADRS Diversified Services.