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1 reviews | Active since Jan 2017

30 Jun 2018, 05:10

**************** by Adriana De Caires and Bradlows

On 1/06/2018 people from ADRS (Adriana DeCaires) came to our house to do a debit order for my husband's arrears account for Bradlows... The account was outstanding with R3980 and they put the debit order (Aedos) for R5000 and told my husband that they must put it so high incase the debit border doesn't go through(which is impossible not too with this type of debit order. On the 29/06/2018 my husband goes too Bradlows for a settlement, expecting the remaining balance to be R480 maybe for with charges. Too his suprise all these R1000 debit orders thats been deducted weekly from his account is not showing except for the first payment that went through on the 14/06/2018 and an extra R250 he put on as a stop order from his bank for 21/06/2018. There are 2 payments that are missing and Bradlows and ADRS can not tell us where this R2000 went too but the ref is exactly the same. This us ***** *****ling from people and having the nerve to say we dont know what happened... This is not on...

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Replies (1)
ADRS Diversified Services
ADRS Diversified Services's reply27 Nov 2018, 07:17
Official
This matter has now been resolved. The payments made by the customer were allocated to said account and due to system challenges one payment appeared late on the account. The customer account was reconciled and the customer was given a refund by the specific branch. The customer was also furnished with a paid up letter to confirm the account is closed.