BAD SERVICE- NO TELEPHONIC ETTIQUETTE

I spoke to a very RUDE and unprofessional agent, who was talking to me as if I'm a no body. She even told me that I am not a client, im a debter so I must check myself. I kept asking her to talk properly, but she continued being uncouth. The agent was yelling at the top of her lungs till she hung up on me. When I asked her for her name the call cut and she called me back, calling herself with a different name (Lindiwe Madisha), I asked for the previous agents name she just said its Betty and refused to give me the surname. I asked for the manager and they said she is out and she will be back when she gets back. Later I got a call from someone called Kedibone Mncube and she kept asking why i want to speak to the manager when I tried explaining she said the manager will call me back..Ive been waiting since and by the way I know all these names are not their real names. Saying the service is poor would be and understatement, because its beyond poor. Telephonic etiquette is on zero.

The QA's in this call center are either not checking such calls or something is wrong but that call center cant be run like that. I found myself thinking how are you guy doing business with such behaviors on the floor. There's jus no respect