DF
Davis F

1 reviews | Active since Nov 2024

29 Nov 2024, 06:48

Bad service credit to ( Lindiwe Masilela)

I am writing this email angry and happy at the same time I have 3 Wonga accounts this was the 4th one after I got a number of Agents I got a problem with my account balances and having settlement after paying I was debited

It took a month for it to be resolved please do educate your agents about Wonga and communicate with Wonga also but along the process there is one Agent I give credit to she is very polite and understanding and very smart she knows how to analyse and make people understand I once took out my frustrations on her she was so chilled and helped me with passion I have sent her several emails she kept on replying up until I got my refund (Lindiwe Masilela)

you guys look like ****mers because Wonga do not know you !!! Adrs and its bad service from agent is real and it affects our credit score

0
Replies (3)
ADRS Diversified Services
ADRS Diversified Services's reply29 Nov 2024, 07:54
Official
Hi Davis Frost,

Thank you for bringing this to our attention, we will investigate this matter right away and get back to you shortly. Kindly accept our apology for the inconvenience caused.
 
Thanks,
ADRS Diversified Services 
DF
Davis F's update29 Nov 2024, 08:54
Reviewer Update
Good day

Thank you Lindiwe helped me a lot thanks to her but as for the company train your other agents like her respect is earned.
ADRS Diversified Services
ADRS Diversified Services's reply03 Feb 2025, 07:18
Official
According to our records this matter has been resolved and closed.