1 reviews | Active since Nov 2016

25 May 2021, 15:52

ADRS bad service

ADRS Debt and Lewis Stores bad service, Lewis Store in East London has a standing arrangement to deduct from my account monthly which is happening, yet my account has been handed over and ADRS refused to make a note of my arrangement. They flood me with DEMAND sms's.

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Replies (2)
ADRS Diversified Services
ADRS Diversified Services's reply26 May 2021, 09:06
Official
 Hi Irene H ,

Thank you for bringing this to our attention, We will investigate and give you feedback as soon as possible. Apologies for the inconvenience/frustration caused.

Thank you, ADRS Diversified Services
ADRS Diversified Services
ADRS Diversified Services's reply02 Jun 2021, 10:05
Official
 Hi Irene H, We’ve investigated and Lewis found that it was an error on their side with regards to the reference number that was used hence it seemed as if the debit order was not going through while it was on a monthly basis. In addition, your account has been retracted from ADRS and you will no longer receive any further communication from us as Lewis is currently dealing with the matter. 
We apologize for the inconvenience caused.

Thank you once again for bringing this to our attention and helping us resolve this issue. Please don’t hesitate to reach out to your Lewis branch directly if you have any other concerns.

Thank you, ADRS Diversified Services