Adriana De Caires

I am trying to pay my accounts that were handed over to this company, i have two accounts that is with them and i started making payment on the one account already and today wanted to make payment arrangement on the other account. I send a WhatsAPP early this morning to Adriana De Caires and after 4 hours of waiting for her to reply i send another msg where she finally rep**** telling me i am not the only customer and telling me that my account is also very bad when i told her that her services is bad. How i am i supposed to make payment arrangement with this very unprofessional customer service?????