CJ
Craig J

1 reviews | Active since Dec 2017

07 Oct 2026, 12:30

********** transactions with no way to speak to a human with a AI support agent that is absolutely useless.

SECURITY RISK DO NOT USE!!!!

It took 57 mins to authorize the use of my *** app, which means we couldn't get into the *** run parking. Fun!

Then, I started getting parking deductions from my *** account when I am sitting 5hrs away. I go into my account and there are 4 other successful transaction, not a single one by me. I have never even used the platform because it took to long to authorise.

Guess what? NO WAY TO SPEAK TO A HUMAN! Only their AI support agent, which is absolutely useless! When asking to speak to a human it says it cannot process that request! Crazy!

No ***** topics in their knowledge base, no way to delete or freeze your account without first paying outstanding amounts. It's honestly pure madness.

I would say STAY AWAY as they clearly have security issues and account vulnerabilities.

My *** Review seems like it is not the only *** Review with these kinds of issues, yet nothing is being done. Hopefully these *** Reviews by real users will start to soon have an impact and result in change.

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Replies (1)
CJ
Craig J's update07 Oct 2026, 13:37
Reviewer Update
It turns out the issue is a rental car. It turns out if you add a rental car and forget to remove it then all subsequent use of that vehicle for parking will be deducted from your bank account. There should at least be some kind of question around if this is a rental car and reminders of what you need to do. Car rentals on family holiday's are chaotic. The last thing you think about is removing a car from this one app you needed to install to get into parking. Hopefully they take this suggestion on board.