Very very very bad service

<p>On the 27th of July 2016 my S7 device was picked up for repairs to the screen. I phoned the call centre on the 4th of August 2016 to find out when they will be bringing my device back I was informed that my device will be delivered from the repair centre on Friday between 10 and 11 and will be delivered to me on the Monday I then made arrangements to pick it up from their office in Santon as I would not be available on Monday. I phoned on Friday morning to confirm the adress and was then told my device would not be there for me to collect. Kate apparently the manager on duty) then phoned me to make arrangement for delivery on Saturday the 6th of August I told her that i would not be available and would make arangements for delivery on Monday now need to explain that I had to get my sister to drive from Pretoria to the airport to fetch the loan device and take a days leave on Monday to wait for the device to be deliverd and then courier it to me. After phoning the call centre this morning she was informed that the device is still at the repair centre and will be deliverd today and Kate the manager refused to tell her when the device will be deliverd she then asked to speak to another manager again this was refused and when asked what the name is of another manager they again refused to tell her. The call centre BLATANTLY **** my question is WHY?????? Samsung DEFINITELY lost a customer today and I will take this as far a I can. </p>