Going back on their word

<p>Upfront i queried whether my screen can be fixed under the ADH 1 screen repair while my phone has a custom ROM. I have it in writing from the ADH consultant that i can and that i will only be quoted for repairs if anything other than the screen is broken. I confirmed a second time by email, highlighting AGAIN that i have a custom ROM and was assured. I told her that i dont want to go through logging the case, sending the phone off and being told i will have to pay and I was told no. NOW, once the repair is supposedly done, they are quoting me for the repair as i have a custom ROM. WHAT CHANGED FROM THE FIRST CONFIRMATION AND THE SECOND CONFIRMATION TO NOW?????????? I have been arguing with the cunsultant and shown her, her OWN emails confirming, but she doesnt appear to be reading my responses and keeps asking me to confirm payment. WHAT KIND OF SERVICE IS THIS????</p>