Worst online store I've experienced, switchboard opperator told me to get "lost"

Good day

I placed an order and spent the day today trying to find out what the status is.

Every time I would get through to the switchboard operator and she would rudely just ask branch and without giving me an opportunity, this was on ***.

I further called again a few times and when asking her to assist she would just transfer, I found another number online and a gentleman was able to assist me.

I then called the above number to tell the lady her service is poor and she told me to get lost and put the phone down.

A work college then called the number and asked for her name so we can report her poor service. She refused and said we can “**** off” and put the phone down.

Please may I have the details of a senior representative so I may explain the service customers receive.

Best regards