Super Service

Item: Adendorff Machinery Mart
Rating: 5
Author: Eddie J

Some years ago I bought a Power Plus belt sander from Adendorff in Pietermaritzburg and on Tuesday during a project the drive belt snapped.

I contacted the Company customer services via email to find out if they carried spares for the unit.

I received an email from them stating that the Pietermaritzburg branch would be in touch to handle my query.

Well the branch contacted me almost immediately to say that spares were available and I could make payment via EFT for them to action the sale and dispatch. This was duly done proof of payment sent to them and on Friday morning my spares arrived.

Well done and congratulations to everyone at Adendorff that were involved in resolving my spares issue with a special thanks to Bradley for his personal assistance.

Helpful (0)

Replies (1)

Adendorff Machinery Mart's replyOfficial

23 Sept 2024, 07:15

Hi Eddie,

Thank you so much for taking the time to review our business and share your experience. We’re delighted to hear that your spares issue was resolved quickly and to your satisfaction.

Our goal is to always provide quick and responsive after-sales service, and we’re pleased that we could meet your expectations. Your positive feedback motivates us to continue delivering exceptional service, and we will be sure to pass along your kind words to Bradley and the rest of the team.

Thank you again for your support, and we look forward to assisting you with any future projects!

Kind regards,
Adendorff Support Team

Adendorff Machinery Mart's reply23 Sept 2024, 07:15

Official

Hi Eddie,

Thank you so much for taking the time to review our business and share your experience. We’re delighted to hear that your spares issue was resolved quickly and to your satisfaction.

Thank you again for your support, and we look forward to assisting you with any future projects!

Kind regards,
Adendorff Support Team