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Cecil H
1 reviews | Active since Sept 2011
15 Aug 2024, 15:46
Shocking click and collect service
Ordered part on 11th August for collection at Strydom Park. Requested update on 13th - was then asked what branch did I select (surely their system should know???). I rep**** about 2 mins later with "Strydom Park". On 14th I enquired again ... response was to ask "team" (???) to keep customer informed and also to cc customer care. Its now afternoon of 15th... yet another mail to customer care asking what is going on. Overall really unprofessional and a pathetic click and collect service.
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Replies (4)0
Replies (4)
Adendorff Machinery Mart's replyOfficial
15 Aug 2024, 16:04 Hi Cecil Harris,Thank you for bringing this to our attention, and I’m really sorry to hear about the frustrating experience you’ve had with our click and collect service at the Strydom Park branch. It’s clear that we didn’t meet your expectations, and I completely understand your frustration with the lack of communication and delays.We sincerely apologize for the inconvenience this has caused. Our system should indeed be more responsive and clear, and I’m sorry that you had to follow up multiple times without receiving the necessary updates. This is not the level of service we aim to provide.I have your details and will personally ensure that your order is prioritized. I’ll be looking into this first thing in the morning and will provide you with an update as soon as possible.Your feedback is invaluable in helping us improve, and we appreciate your patience as we work to make this right.Kind regards,
David Jacobs
David Jacobs
Adendorff Machinery Mart's reply15 Aug 2024, 16:04
Official
Hi Cecil Harris,Thank you for bringing this to our attention, and I’m really sorry to hear about the frustrating experience you’ve had with our click and collect service at the Strydom Park branch. It’s clear that we didn’t meet your expectations, and I completely understand your frustration with the lack of communication and delays.We sincerely apologize for the inconvenience this has caused. Our system should indeed be more responsive and clear, and I’m sorry that you had to follow up multiple times without receiving the necessary updates. This is not the level of service we aim to provide.I have your details and will personally ensure that your order is prioritized. I’ll be looking into this first thing in the morning and will provide you with an update as soon as possible.Your feedback is invaluable in helping us improve, and we appreciate your patience as we work to make this right.Kind regards,
David Jacobs
David Jacobs
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Cecil H's updateReviewer Update
15 Aug 2024, 16:21Thank you - I look forward to your update and to finally getting what I paid for.
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Cecil H's update15 Aug 2024, 16:21
Reviewer Update
Thank you - I look forward to your update and to finally getting what I paid for.
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Cecil H's updateReviewer Update
15 Aug 2024, 16:42Store manager phoned and confirmed item is ready. So full marks for responding positively and quickly.
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Cecil H's update15 Aug 2024, 16:42
Reviewer Update
Store manager phoned and confirmed item is ready. So full marks for responding positively and quickly.
Adendorff Machinery Mart's replyOfficial
16 Aug 2024, 07:36Morning Mr. Harris,
Thank you for affording us the opportunity to rectify the matter and bringing to light an area of improvement for Adendorff Machinery Mart. I tis much appreciated. Let us know if there is anything else we can assist with.
Thank you for affording us the opportunity to rectify the matter and bringing to light an area of improvement for Adendorff Machinery Mart. I tis much appreciated. Let us know if there is anything else we can assist with.
Adendorff Machinery Mart's reply16 Aug 2024, 07:36
Official
Morning Mr. Harris,
Thank you for affording us the opportunity to rectify the matter and bringing to light an area of improvement for Adendorff Machinery Mart. I tis much appreciated. Let us know if there is anything else we can assist with.
Thank you for affording us the opportunity to rectify the matter and bringing to light an area of improvement for Adendorff Machinery Mart. I tis much appreciated. Let us know if there is anything else we can assist with.