TD
Thevan D
1 reviews | Active since Dec 2024
18 Dec 2024, 22:09
Rotary drum pump disappointment 😞
I purchased a rotary drum pump from the Umbilo store a few months ago. It worked fine and then after abt 3 months it jus stopped working. I didn't complain as I have made use of it. Day before yesterday 16 December 2024 I went to the same store and purchased another 1, I tried using it today and it doesn't work at all. I'm extremely disappointed with the quality of the product.
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Adendorff Machinery Mart's replyOfficial
21 Dec 2024, 08:54 Dear Mr. Dhavraj,
Thank you for contacting us regarding your experience with the rotary drum pump purchased from our Umbilo store.
We sincerely apologize for the inconvenience and frustration caused by the product's failure to function as expected.We take the quality of our products seriously and want to ensure that you receive the performance and value you expect from us. Based on the details you've provided, it seems that the second pump you purchased may have had a defect.To assist you further, please bring the faulty pump and purchase receipt to the Umbilo store or your nearest branch. Our team will inspect the product and, if applicable, facilitate a replacement or refund according to our returns policy.Your feedback is invaluable to us, and we will be reviewing this issue with our suppliers to ensure improved quality control.
Please know that your satisfaction is important to us, and we are committed to resolving this matter promptly.
Otherwise please e-mail me at *** if you need any other information.
Regards
Brian
Customer Care
***
Thank you for contacting us regarding your experience with the rotary drum pump purchased from our Umbilo store.
We sincerely apologize for the inconvenience and frustration caused by the product's failure to function as expected.We take the quality of our products seriously and want to ensure that you receive the performance and value you expect from us. Based on the details you've provided, it seems that the second pump you purchased may have had a defect.To assist you further, please bring the faulty pump and purchase receipt to the Umbilo store or your nearest branch. Our team will inspect the product and, if applicable, facilitate a replacement or refund according to our returns policy.Your feedback is invaluable to us, and we will be reviewing this issue with our suppliers to ensure improved quality control.
Please know that your satisfaction is important to us, and we are committed to resolving this matter promptly.
Otherwise please e-mail me at *** if you need any other information.
Regards
Brian
Customer Care
***
Adendorff Machinery Mart's reply21 Dec 2024, 08:54
Official
Dear Mr. Dhavraj,
Thank you for contacting us regarding your experience with the rotary drum pump purchased from our Umbilo store.
We sincerely apologize for the inconvenience and frustration caused by the product's failure to function as expected.We take the quality of our products seriously and want to ensure that you receive the performance and value you expect from us. Based on the details you've provided, it seems that the second pump you purchased may have had a defect.To assist you further, please bring the faulty pump and purchase receipt to the Umbilo store or your nearest branch. Our team will inspect the product and, if applicable, facilitate a replacement or refund according to our returns policy.Your feedback is invaluable to us, and we will be reviewing this issue with our suppliers to ensure improved quality control.
Please know that your satisfaction is important to us, and we are committed to resolving this matter promptly.
Otherwise please e-mail me at *** if you need any other information.
Regards
Brian
Customer Care
***
Thank you for contacting us regarding your experience with the rotary drum pump purchased from our Umbilo store.
We sincerely apologize for the inconvenience and frustration caused by the product's failure to function as expected.We take the quality of our products seriously and want to ensure that you receive the performance and value you expect from us. Based on the details you've provided, it seems that the second pump you purchased may have had a defect.To assist you further, please bring the faulty pump and purchase receipt to the Umbilo store or your nearest branch. Our team will inspect the product and, if applicable, facilitate a replacement or refund according to our returns policy.Your feedback is invaluable to us, and we will be reviewing this issue with our suppliers to ensure improved quality control.
Please know that your satisfaction is important to us, and we are committed to resolving this matter promptly.
Otherwise please e-mail me at *** if you need any other information.
Regards
Brian
Customer Care
***