Remarkable service experience in this day and age!

What a remarkable service experience in this day and age!

When our recently acquired woodchipper experienced a malfunction after about 8 hours of use, I held my breath as a very small, insignificant, first-time client who purchased something at the bottom of the range.

Adendorff usually deals with large corporate clients, large engineering firms and workshops, and small public clients like us, who are likely difficult to support effectively and probably just a nuisance.

As a result, I expected the worst, as real customer service is very unusual these days.

Less than 24 hours elapsed from the moment I spoke to Nico Grobler until the unit was returned. Not only did they pick up and return the unit, but they fixed it within a few hours! All at no cost.

This while I was bracing myself for a call with too many excuses to contemplate...

I am elated to declare: "WELL DONE!"

It is remarkable to have been on the receiving end of such exemplary service!