Redund problem

Good DayI just want to say that I was very disappointed in the service I received from Jan knowing that the mistake was not mine but one of your employees. I feel like you cheated me for wanting to charge me cash handling fees. No where on your slip does it specify that if you bring something back I should pay a fee. I went to you store all the way from. KRUGERSDORP ask your employee for help and he gives me the incorrect stuff then Jan says he can't change it becuase I open the package. How was I suppose to know that the tool is not going to work that your employee provided me. And advise its. The correct to . Jan's arrogance keep telling that the size 19 wrench should work and when I told him it does.not.and can he test it on one of the generators only then he believed me that it's not working and that I was sold the incorrect tool size. Please can you start listening to your customers. Its not. Like I went to your shop and told them. What I want. I asked them first since they the experts in there field. Is this how you conduct business when people ask for help and sell them incorrect stuff and then refuse to refund them. Get Outlook for Android