MJ
Molefe J
1 reviews | Active since Jun 2021
12 Mar 2024, 11:21
Pump not being repaired
I bought a Jojo tank water pump in May 2023 and it started giving me issues in January 2024 I took it in at Boksburg branch they took it in and made me pay for the repairs despite it still being under Warranty. I went to collect it after I was advised it was fixed yet it still didn't work, I took it back and they made me pay again, again they advised I can collect it's fixed and it's still not working. When I advised them it's still not working they requested I pay. It doesn't even look like it was opened up for the repairs. It's not even a year since I've had it.
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Adendorff Machinery Mart's replyOfficial
12 Mar 2024, 13:07Dear Jackie Molefe,
I hope this message finds you well. My name is Jacques Potgieter, and I represent Adendorff Machinery Mart's customer service team.
First and foremost, I want to express our sincere gratitude for taking the time to share your recent experience with us regarding your water pump purchased in May 2023. Your feedback is invaluable to us, and it helps us to continually improve our services.
I am genuinely sorry to hear about the frustration and inconvenience you have encountered with the repair process of your pump at our Boksburg branch. We will follow up with our team to why you were charged a first and second time regarding the repair. Please note that any consumables are not covered by the carry in repair warranty.
Rest assured that your case has been escalated to our management team, and we are actively investigating the matter to understand what went wrong in the repair process and why your pump is still not functioning properly.
We understand the importance of having a functional water pump, especially considering your reliance on it, and we are committed to resolving this matter for you as swiftly as possible.
To expedite the process and ensure that we address your concerns effectively, could you please provide us with a convenient time for us to contact you directly? I have tried giving you a call. Alternatively, feel free to reach out to us at your earliest convenience using the contact details provided below:
Email: ***
Phone: ***
Thank you for bringing this matter to our attention, Jackie. We value your continued support and look forward to restoring your faith in our services.
Warm regards,
Jacques Potgieter
Adendorff Machinery Mart Team
I hope this message finds you well. My name is Jacques Potgieter, and I represent Adendorff Machinery Mart's customer service team.
First and foremost, I want to express our sincere gratitude for taking the time to share your recent experience with us regarding your water pump purchased in May 2023. Your feedback is invaluable to us, and it helps us to continually improve our services.
I am genuinely sorry to hear about the frustration and inconvenience you have encountered with the repair process of your pump at our Boksburg branch. We will follow up with our team to why you were charged a first and second time regarding the repair. Please note that any consumables are not covered by the carry in repair warranty.
Rest assured that your case has been escalated to our management team, and we are actively investigating the matter to understand what went wrong in the repair process and why your pump is still not functioning properly.
We understand the importance of having a functional water pump, especially considering your reliance on it, and we are committed to resolving this matter for you as swiftly as possible.
To expedite the process and ensure that we address your concerns effectively, could you please provide us with a convenient time for us to contact you directly? I have tried giving you a call. Alternatively, feel free to reach out to us at your earliest convenience using the contact details provided below:
Email: ***
Phone: ***
Thank you for bringing this matter to our attention, Jackie. We value your continued support and look forward to restoring your faith in our services.
Warm regards,
Jacques Potgieter
Adendorff Machinery Mart Team
Adendorff Machinery Mart's reply12 Mar 2024, 13:07
Official
Dear Jackie Molefe,
I hope this message finds you well. My name is Jacques Potgieter, and I represent Adendorff Machinery Mart's customer service team.
First and foremost, I want to express our sincere gratitude for taking the time to share your recent experience with us regarding your water pump purchased in May 2023. Your feedback is invaluable to us, and it helps us to continually improve our services.
I am genuinely sorry to hear about the frustration and inconvenience you have encountered with the repair process of your pump at our Boksburg branch. We will follow up with our team to why you were charged a first and second time regarding the repair. Please note that any consumables are not covered by the carry in repair warranty.
Rest assured that your case has been escalated to our management team, and we are actively investigating the matter to understand what went wrong in the repair process and why your pump is still not functioning properly.
We understand the importance of having a functional water pump, especially considering your reliance on it, and we are committed to resolving this matter for you as swiftly as possible.
To expedite the process and ensure that we address your concerns effectively, could you please provide us with a convenient time for us to contact you directly? I have tried giving you a call. Alternatively, feel free to reach out to us at your earliest convenience using the contact details provided below:
Email: ***
Phone: ***
Thank you for bringing this matter to our attention, Jackie. We value your continued support and look forward to restoring your faith in our services.
Warm regards,
Jacques Potgieter
Adendorff Machinery Mart Team
I hope this message finds you well. My name is Jacques Potgieter, and I represent Adendorff Machinery Mart's customer service team.
First and foremost, I want to express our sincere gratitude for taking the time to share your recent experience with us regarding your water pump purchased in May 2023. Your feedback is invaluable to us, and it helps us to continually improve our services.
I am genuinely sorry to hear about the frustration and inconvenience you have encountered with the repair process of your pump at our Boksburg branch. We will follow up with our team to why you were charged a first and second time regarding the repair. Please note that any consumables are not covered by the carry in repair warranty.
Rest assured that your case has been escalated to our management team, and we are actively investigating the matter to understand what went wrong in the repair process and why your pump is still not functioning properly.
We understand the importance of having a functional water pump, especially considering your reliance on it, and we are committed to resolving this matter for you as swiftly as possible.
To expedite the process and ensure that we address your concerns effectively, could you please provide us with a convenient time for us to contact you directly? I have tried giving you a call. Alternatively, feel free to reach out to us at your earliest convenience using the contact details provided below:
Email: ***
Phone: ***
Thank you for bringing this matter to our attention, Jackie. We value your continued support and look forward to restoring your faith in our services.
Warm regards,
Jacques Potgieter
Adendorff Machinery Mart Team