SS
Stephan S
1 reviews | Active since May 2016
28 Jan 2025, 13:11
Poor service.
I have bought a Adendorff brush cutter .I need to replace gearbox on cutter.It is now more than 3 months waiting for Adendorff to get in stock.Every time the same excuse. Waiting for order.I do not see why you buy Adendorff products but no aftersale available. This is ridiculous. This force me to buy a new brush cutter .Stay away from Adendorf products.Their staff are not very eager to solve problem
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Adendorff Machinery Mart's replyOfficial
28 Jan 2025, 15:57Hi Stephan,
Thank you for your feedback. I’m sorry to hear about the frustration you’ve experienced with the delayed availability of the gearbox for your brush cutter. We understand how important after-sales service is and sincerely apologize for the inconvenience caused by the wait.We’d like to investigate this further and work on finding a resolution for you. Do you have an invoice number, or model number, of the original brush cutter? We are following up with our team in Gezina currently to obtain this information.
Kind regards,
Adendorff Support Team
Thank you for your feedback. I’m sorry to hear about the frustration you’ve experienced with the delayed availability of the gearbox for your brush cutter. We understand how important after-sales service is and sincerely apologize for the inconvenience caused by the wait.We’d like to investigate this further and work on finding a resolution for you. Do you have an invoice number, or model number, of the original brush cutter? We are following up with our team in Gezina currently to obtain this information.
Kind regards,
Adendorff Support Team
Adendorff Machinery Mart's reply28 Jan 2025, 15:57
Official
Hi Stephan,
Thank you for your feedback. I’m sorry to hear about the frustration you’ve experienced with the delayed availability of the gearbox for your brush cutter. We understand how important after-sales service is and sincerely apologize for the inconvenience caused by the wait.We’d like to investigate this further and work on finding a resolution for you. Do you have an invoice number, or model number, of the original brush cutter? We are following up with our team in Gezina currently to obtain this information.
Kind regards,
Adendorff Support Team
Thank you for your feedback. I’m sorry to hear about the frustration you’ve experienced with the delayed availability of the gearbox for your brush cutter. We understand how important after-sales service is and sincerely apologize for the inconvenience caused by the wait.We’d like to investigate this further and work on finding a resolution for you. Do you have an invoice number, or model number, of the original brush cutter? We are following up with our team in Gezina currently to obtain this information.
Kind regards,
Adendorff Support Team