MN
Magda N
1 reviews | Active since Mar 2009
24 Jan 2024, 10:52
Pond pump broke down in just two weeks
We bought a pump at Adendorf on 10 January 2024 it's tripping the electricity the salesman was told that we use it for the pond and he did not mention that we are not supposed to , when i contacted them they told me that the pump is not used for ponds and only used to pump water out of the pond no one told us this when we bought it, and we have being using pumps looking exactly like this one for years in our pond just those pumps lasted for atleast a year plus where Adendorff's pump lasted TWO WEEKS only now they want us to bring it in to be repaired and what about the kois in the pond, while the pump is in for repairs, if you make your pumps of such a low quality then you need to tell people not to use it in a pond,
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Adendorff Machinery Mart's replyOfficial
24 Jan 2024, 11:17Dear Magda Nortjee,
We sincerely apologize for the inconvenience you've experienced with the pump purchased from Adendorff Machinery Mart on January 10, 2024. Your feedback is essential to us, and we regret any frustration this situation may have caused.
Upon reviewing your complaint, we understand your concern about the pump tripping the electricity and the lack of information regarding its specific use for ponds. We deeply regret any miscommunication and oversight on our part.
To address your concerns:
Product Use Clarification: We acknowledge that there might have been a misunderstanding regarding the specific use of the pump. We are committed to improving our communication and will take steps to ensure our customers are well-informed about product specifications, including recommended use.
Quality Assurance: We are concerned to hear about the shortened lifespan of the pump you purchased. Adendorff Machinery Mart is dedicated to providing quality products, and we will investigate the matter thoroughly to identify any potential issues in the manufacturing or quality control process.
Resolution Process: We apologize for any inconvenience caused by the request to bring the pump in for repairs. We understand the urgency, especially considering the well-being of your koi in the pond. Our customer service team will work closely with you to expedite the repair process and explore alternative solutions to minimize the impact on your pond.
Customer Satisfaction: Your satisfaction is our top priority, and we appreciate your patience as we work to resolve this matter. We value your loyalty and want to assure you that steps will be taken to prevent similar issues in the future.
Please feel free to contact me at customer service directly at *** .
Please be so kind to send the invoice number and repair number to the email provided. We will do our best to resolve the matter as soon as possible.
Sincerely,
Jacques Potgieter
Adendorff Machinery Mart
We sincerely apologize for the inconvenience you've experienced with the pump purchased from Adendorff Machinery Mart on January 10, 2024. Your feedback is essential to us, and we regret any frustration this situation may have caused.
Upon reviewing your complaint, we understand your concern about the pump tripping the electricity and the lack of information regarding its specific use for ponds. We deeply regret any miscommunication and oversight on our part.
To address your concerns:
Product Use Clarification: We acknowledge that there might have been a misunderstanding regarding the specific use of the pump. We are committed to improving our communication and will take steps to ensure our customers are well-informed about product specifications, including recommended use.
Quality Assurance: We are concerned to hear about the shortened lifespan of the pump you purchased. Adendorff Machinery Mart is dedicated to providing quality products, and we will investigate the matter thoroughly to identify any potential issues in the manufacturing or quality control process.
Resolution Process: We apologize for any inconvenience caused by the request to bring the pump in for repairs. We understand the urgency, especially considering the well-being of your koi in the pond. Our customer service team will work closely with you to expedite the repair process and explore alternative solutions to minimize the impact on your pond.
Customer Satisfaction: Your satisfaction is our top priority, and we appreciate your patience as we work to resolve this matter. We value your loyalty and want to assure you that steps will be taken to prevent similar issues in the future.
Please feel free to contact me at customer service directly at *** .
Please be so kind to send the invoice number and repair number to the email provided. We will do our best to resolve the matter as soon as possible.
Sincerely,
Jacques Potgieter
Adendorff Machinery Mart
Adendorff Machinery Mart's reply24 Jan 2024, 11:17
Official
Dear Magda Nortjee,
We sincerely apologize for the inconvenience you've experienced with the pump purchased from Adendorff Machinery Mart on January 10, 2024. Your feedback is essential to us, and we regret any frustration this situation may have caused.
Upon reviewing your complaint, we understand your concern about the pump tripping the electricity and the lack of information regarding its specific use for ponds. We deeply regret any miscommunication and oversight on our part.
To address your concerns:
Product Use Clarification: We acknowledge that there might have been a misunderstanding regarding the specific use of the pump. We are committed to improving our communication and will take steps to ensure our customers are well-informed about product specifications, including recommended use.
Quality Assurance: We are concerned to hear about the shortened lifespan of the pump you purchased. Adendorff Machinery Mart is dedicated to providing quality products, and we will investigate the matter thoroughly to identify any potential issues in the manufacturing or quality control process.
Resolution Process: We apologize for any inconvenience caused by the request to bring the pump in for repairs. We understand the urgency, especially considering the well-being of your koi in the pond. Our customer service team will work closely with you to expedite the repair process and explore alternative solutions to minimize the impact on your pond.
Customer Satisfaction: Your satisfaction is our top priority, and we appreciate your patience as we work to resolve this matter. We value your loyalty and want to assure you that steps will be taken to prevent similar issues in the future.
Please feel free to contact me at customer service directly at *** .
Please be so kind to send the invoice number and repair number to the email provided. We will do our best to resolve the matter as soon as possible.
Sincerely,
Jacques Potgieter
Adendorff Machinery Mart
We sincerely apologize for the inconvenience you've experienced with the pump purchased from Adendorff Machinery Mart on January 10, 2024. Your feedback is essential to us, and we regret any frustration this situation may have caused.
Upon reviewing your complaint, we understand your concern about the pump tripping the electricity and the lack of information regarding its specific use for ponds. We deeply regret any miscommunication and oversight on our part.
To address your concerns:
Product Use Clarification: We acknowledge that there might have been a misunderstanding regarding the specific use of the pump. We are committed to improving our communication and will take steps to ensure our customers are well-informed about product specifications, including recommended use.
Quality Assurance: We are concerned to hear about the shortened lifespan of the pump you purchased. Adendorff Machinery Mart is dedicated to providing quality products, and we will investigate the matter thoroughly to identify any potential issues in the manufacturing or quality control process.
Resolution Process: We apologize for any inconvenience caused by the request to bring the pump in for repairs. We understand the urgency, especially considering the well-being of your koi in the pond. Our customer service team will work closely with you to expedite the repair process and explore alternative solutions to minimize the impact on your pond.
Customer Satisfaction: Your satisfaction is our top priority, and we appreciate your patience as we work to resolve this matter. We value your loyalty and want to assure you that steps will be taken to prevent similar issues in the future.
Please feel free to contact me at customer service directly at *** .
Please be so kind to send the invoice number and repair number to the email provided. We will do our best to resolve the matter as soon as possible.
Sincerely,
Jacques Potgieter
Adendorff Machinery Mart