KR
Kgafele R
1 reviews | Active since Mar 2024
10 Mar 2024, 07:11
Not happy at all with their service
I bought a generator and within 3 months it broke i struggled to get it fixed they kept sending technicians who never helped me at last they took it to repairs and after they repair i was instructed to go fetch it where they were fixing it till today my generator is by their technicians which i dont even know where the place is please help me guys
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Replies (1)
Adendorff Machinery Mart's replyOfficial
11 Mar 2024, 10:23Dear Kgafele Radebe,
I hope this message finds you well. My name is Jacques Potgieter, and I'm reaching out to you on behalf of Adendorff Machinery Mart.
First and foremost, I want to extend our gratitude for taking the time to share your feedback with us.
I'm truly sorry to hear about the challenges you've faced with your generator purchase. Please accept our sincerest apologies for any inconvenience and frustration this situation has caused you.
I want to assure you that your concerns have been taken seriously, and we are actively working to resolve the issues with your generator promptly. Our team is currently reviewing your case and will reach out to you shortly.
I have tried calling but the phone goes to voicemail. After contacting me, I can assist with resolving your repair. I also need your invoice and repair note sent to me via email. My email address is *** .
Your satisfaction is our top priority, and we are committed to ensuring that your generator is fixed to your satisfaction as soon as possible. We understand the importance of having a reliable generator, and we are dedicated to making things right for you.
Once again, thank you for bringing this matter to our attention and giving us the opportunity to regain your trust. We appreciate your patience and understanding as we work to resolve this issue.
Warm regards,
Jacques Potgieter
Adendorff Machinery Mart Team
I hope this message finds you well. My name is Jacques Potgieter, and I'm reaching out to you on behalf of Adendorff Machinery Mart.
First and foremost, I want to extend our gratitude for taking the time to share your feedback with us.
I'm truly sorry to hear about the challenges you've faced with your generator purchase. Please accept our sincerest apologies for any inconvenience and frustration this situation has caused you.
I want to assure you that your concerns have been taken seriously, and we are actively working to resolve the issues with your generator promptly. Our team is currently reviewing your case and will reach out to you shortly.
I have tried calling but the phone goes to voicemail. After contacting me, I can assist with resolving your repair. I also need your invoice and repair note sent to me via email. My email address is *** .
Your satisfaction is our top priority, and we are committed to ensuring that your generator is fixed to your satisfaction as soon as possible. We understand the importance of having a reliable generator, and we are dedicated to making things right for you.
Once again, thank you for bringing this matter to our attention and giving us the opportunity to regain your trust. We appreciate your patience and understanding as we work to resolve this issue.
Warm regards,
Jacques Potgieter
Adendorff Machinery Mart Team
Adendorff Machinery Mart's reply11 Mar 2024, 10:23
Official
Dear Kgafele Radebe,
I hope this message finds you well. My name is Jacques Potgieter, and I'm reaching out to you on behalf of Adendorff Machinery Mart.
First and foremost, I want to extend our gratitude for taking the time to share your feedback with us.
I'm truly sorry to hear about the challenges you've faced with your generator purchase. Please accept our sincerest apologies for any inconvenience and frustration this situation has caused you.
I want to assure you that your concerns have been taken seriously, and we are actively working to resolve the issues with your generator promptly. Our team is currently reviewing your case and will reach out to you shortly.
I have tried calling but the phone goes to voicemail. After contacting me, I can assist with resolving your repair. I also need your invoice and repair note sent to me via email. My email address is *** .
Your satisfaction is our top priority, and we are committed to ensuring that your generator is fixed to your satisfaction as soon as possible. We understand the importance of having a reliable generator, and we are dedicated to making things right for you.
Once again, thank you for bringing this matter to our attention and giving us the opportunity to regain your trust. We appreciate your patience and understanding as we work to resolve this issue.
Warm regards,
Jacques Potgieter
Adendorff Machinery Mart Team
I hope this message finds you well. My name is Jacques Potgieter, and I'm reaching out to you on behalf of Adendorff Machinery Mart.
First and foremost, I want to extend our gratitude for taking the time to share your feedback with us.
I'm truly sorry to hear about the challenges you've faced with your generator purchase. Please accept our sincerest apologies for any inconvenience and frustration this situation has caused you.
I want to assure you that your concerns have been taken seriously, and we are actively working to resolve the issues with your generator promptly. Our team is currently reviewing your case and will reach out to you shortly.
I have tried calling but the phone goes to voicemail. After contacting me, I can assist with resolving your repair. I also need your invoice and repair note sent to me via email. My email address is *** .
Your satisfaction is our top priority, and we are committed to ensuring that your generator is fixed to your satisfaction as soon as possible. We understand the importance of having a reliable generator, and we are dedicated to making things right for you.
Once again, thank you for bringing this matter to our attention and giving us the opportunity to regain your trust. We appreciate your patience and understanding as we work to resolve this issue.
Warm regards,
Jacques Potgieter
Adendorff Machinery Mart Team