Non Existent Customer Service

<p>I handed in my Demolition Hammer Drill to these people on 05 Jan 17, fully understanding that the year had just started, and that it might tkae some time. I waited for two weeks before I started contacting them for some information on the drill repair, as they were supposed to let me have a quotation prior to repairing the unit. This is when the calls started on a regular basis, with the usual "we will phone you back" story. The on 27 Jan 17, I once again spoke to Brian, who once again told me that thet were looking for the unit, and the same phone back story. As I had still not received a quotation, I then visited the business to find out what had happened to my drill. Once again, such poor customer service and treatment at the counter, that I made a promise to myself, whatever happens, I will never do business with them again. After about 30 min the unit was produced, already repaired, without any communication to me. It was clear that the unit had been sitting in their store for some time, judging by the dust on it. I was no problem to them to say sorry, but this is the repair cost. The job repair note no. 4105, clearly states quote before. I will certainly let all and sundry, that I meet with in our travels, know what poor service can be expected should you deal with Adendorf Machinery Mart in Pretoria. </p>