GT
Gerhard T
1 reviews | Active since Jul 2015
26 Jul 2015, 11:49
New generator not working
I purchased 2 generators from Adendorff in Krugersdorp. The 5.5kw does not want to start. I went back to the branch and was told I must read the manual!! Today I tried to start it again without success. Looks like the battery. From reading the other complaints there is a general problem with the attitude of Adendorff staff. I am taking the battery to the branch in the morning to have it checked by them. Next move is an article in the local newspaper. Was the first but last time I bought anything from any Adendorff branch and I will make sure I communicate it to my sphere of influence!!.
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Adendorff Machinery Mart's replyOfficial
27 Jul 2015, 10:42Hello Jacqueline Joube,
Thank you for taking the time to communicate to us why our service did not meet your expectations regarding the faulty generator and staff attitude.
Please accept our sincere apologies for any inconvenience you may have experienced in respect to this matter.
We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Regarding the faulty generator, please can you forward your telephone contact details. I would like to contact yourself and provide the best suitable solution.
Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
If you have any further question or comments regarding this matter, please do not hesitate to contact us.
Many thanks.
Thank you for taking the time to communicate to us why our service did not meet your expectations regarding the faulty generator and staff attitude.
Please accept our sincere apologies for any inconvenience you may have experienced in respect to this matter.
We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Regarding the faulty generator, please can you forward your telephone contact details. I would like to contact yourself and provide the best suitable solution.
Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
If you have any further question or comments regarding this matter, please do not hesitate to contact us.
Many thanks.
Adendorff Machinery Mart's reply27 Jul 2015, 10:42
Official
Hello Jacqueline Joube,
Thank you for taking the time to communicate to us why our service did not meet your expectations regarding the faulty generator and staff attitude.
Please accept our sincere apologies for any inconvenience you may have experienced in respect to this matter.
We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Regarding the faulty generator, please can you forward your telephone contact details. I would like to contact yourself and provide the best suitable solution.
Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
If you have any further question or comments regarding this matter, please do not hesitate to contact us.
Many thanks.
Thank you for taking the time to communicate to us why our service did not meet your expectations regarding the faulty generator and staff attitude.
Please accept our sincere apologies for any inconvenience you may have experienced in respect to this matter.
We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Regarding the faulty generator, please can you forward your telephone contact details. I would like to contact yourself and provide the best suitable solution.
Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
If you have any further question or comments regarding this matter, please do not hesitate to contact us.
Many thanks.