AQ
Amelia Q
1 reviews | Active since Sept 2019
18 Dec 2023, 19:55
MAC Africa - Engine seized!!!
Purchased an MAC Africa generator, exactly a year and 2 months later, the engine seized. The generator is out of its 1 year warranty by 2 months, how convenient. I am extremely disappointed.
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Adendorff Machinery Mart's replyOfficial
19 Dec 2023, 13:13Dear Amelia Quin,
We appreciate you taking the time to share your feedback, and we sincerely apologize for the inconvenience you've experienced with your MAC Africa generator. We understand how frustrating it must be to have the engine seize just outside of the warranty period.
We would like to investigate this matter further and find a resolution for you. Could you please provide us with your contact details. We value your satisfaction and want to work towards a solution that addresses your concerns.
Please be so kind to take the generator with the invoice to the nearest Adendorff Machinery Mart store. Our team will gladly assist.
We look forward to the opportunity to assist you.
Best regards,
Adendorff Machinery Mart Team
We appreciate you taking the time to share your feedback, and we sincerely apologize for the inconvenience you've experienced with your MAC Africa generator. We understand how frustrating it must be to have the engine seize just outside of the warranty period.
We would like to investigate this matter further and find a resolution for you. Could you please provide us with your contact details. We value your satisfaction and want to work towards a solution that addresses your concerns.
Please be so kind to take the generator with the invoice to the nearest Adendorff Machinery Mart store. Our team will gladly assist.
We look forward to the opportunity to assist you.
Best regards,
Adendorff Machinery Mart Team
Adendorff Machinery Mart's reply19 Dec 2023, 13:13
Official
Dear Amelia Quin,
We appreciate you taking the time to share your feedback, and we sincerely apologize for the inconvenience you've experienced with your MAC Africa generator. We understand how frustrating it must be to have the engine seize just outside of the warranty period.
We would like to investigate this matter further and find a resolution for you. Could you please provide us with your contact details. We value your satisfaction and want to work towards a solution that addresses your concerns.
Please be so kind to take the generator with the invoice to the nearest Adendorff Machinery Mart store. Our team will gladly assist.
We look forward to the opportunity to assist you.
Best regards,
Adendorff Machinery Mart Team
We appreciate you taking the time to share your feedback, and we sincerely apologize for the inconvenience you've experienced with your MAC Africa generator. We understand how frustrating it must be to have the engine seize just outside of the warranty period.
We would like to investigate this matter further and find a resolution for you. Could you please provide us with your contact details. We value your satisfaction and want to work towards a solution that addresses your concerns.
Please be so kind to take the generator with the invoice to the nearest Adendorff Machinery Mart store. Our team will gladly assist.
We look forward to the opportunity to assist you.
Best regards,
Adendorff Machinery Mart Team