Its horrible they re...

Dear Nomtshato Makapela,

 

We sincerely apologize for the inconvenience and frustration you've experienced regarding your generator. Please accept our apologies for any misunderstanding or dissatisfaction with our service.

 

We kindly ask you to provide us with additional details regarding your purchase and the circumstances surrounding the return of your generator. Once you provide us with a invoice or repair note we will gladly assist and investigate the situation. We also would like to know where the machine was booked in and who was the person who assisted you. We ask that you provide us with this information so we can resolve this. 

 

Please reach out to me directly at *** ,so I can assist you further and work towards a resolution.

I look forward to be hearing from you and the opportunity to assist you. 

 

Sincerely,

Jacques Potgieter 

Customer Service Team

Adendorff Machinery Mart Team