MK
Marthinus K

1 reviews | Active since Feb 2014

05 Mar 2025, 18:07

I never ever received such bad services.

Send in plus minus 2 year old Macafrica 8.75 generator on 23 Nov 2024 for repair because brushess dont last. The repairs section informed me that the "rotar" is damaged. I requested for it to be repaired if possible then he informed me that it was over the december period. I contacted him late January 2025 because he was on 2 weeks leave. He said he will come back to me to say if they can repair it without fitting new parts. I heard nothing from him. I phoned him about 5 times on Monday 3 March. He was not available so i left a message and details that he could get back to me. On the 4 March i tried to phone again but every time i get throught to the Johanneburg branch. By the 6th time when i phoned i spoke to a guy and he promised me that they will contact me asap. The guy did phone me after an hour and told me he would come back to me with the correct info before the end of the day. Today is the 5 th March and i am still waiting for him to give me info or contact me.

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Replies (3)
Adendorff Machinery Mart
Adendorff Machinery Mart's reply06 Mar 2025, 08:17
Official
Morning Marthinus, I hope you are doing very well. 
Thank you for making us aware of the issue. We sincerely apologize for the sever lack in our communication and treating your repair with the needed urgency.  The branch area manager will give you a call and we will be sure to give you feedback on your repair today and resolve the matter. 
Kind Regards,
The Adendorff Service Team
MK
Marthinus K's update07 Mar 2025, 18:35
Reviewer Update
Great responce from Nico , thank you !!! there was a miss understanding between me and Adendorff service team, He phone me and the miss understanding was sorted and fix same day 06 March 25 at 13:30.
I just want thank adendorff and there team for there good work, Im a happy customer see next time,
Regards
Marthinus
Adendorff Machinery Mart
Adendorff Machinery Mart's reply07 Mar 2025, 21:43
Official
Thank you Marthinus, we greatly appreciate that you have given us an opportunity to rectify the matter sir.