Does Addendorf still exist. No reply on customer email enquiries

 Dear Sias Bothma, 
 
 Trust you are doing well. Thank you very much for your feedback. 
 
 We have opened an investigation to why your request was never answered. After looking into the matter, we see our ticket system never sent the reply email. 
 We do apologise for the inconvenience caused.
 
 We look forward to assisting you and your query will be attended to immediately. 
 
 Kind regards 
 Adendorff Machinery Mart Team